by
Campanile Business Consulting, Sole Representative for China
Quality Management Skills is designed to meet two
primary objectives: to improve managerial skills and to
align management attitudes.
By dealing with current organisational issues, the
programme will channel your creative energy toward
improving the dynamics of your organisation.
ASI’s Quality Management Skills provides all your managers with a fundamental understanding and the tools to shift from an autocratic to a participative management style aimed at maximising people involvement and motivation.
The Quality Management Skills training provides many opportunities for your managers and supervisors to discuss their experiences and share information with each other. As they proceed through the programme, they apply their collective wisdom and insights to improving the organisation’s managerial practices, with specific focus on leading people.
Programme Materials and Services
Quality Management Skills prepares participants to address a comprehensive range of management challenges. The ten programme units are:
- The Changing Role of Management—explains why some traditional assumptions about
management are no longer valid.
- Motivation—helps managers motivate themselves and their employees.
- Managing Diversity—discusses perceptual differences and examines how those
differences can distort reality.
- Group Decision-Making—analyses the dynamics of how groups form, function and
influence the behaviours of their members.
- Leadership—explores the manager’s role as leader and introduces techniques for
managing and leading people with different levels of ability, skill and experience.
- Participation and Quality—examines why participative management should be used
and how and when to use it.
- Managing Change—explains how to manage the change process to achieve optimal
results.
- Structuring Expectations—considers how managers can help employees establish
and achieve goals in the context of organisational and work-groups objectives.
- Managing Results—helps managers use two-way communication with their employees to
increase employee effectiveness.
- Organisational Integration—explores how to use QMS to bring all parts of the organisation closer together.
Workshop Overview
Quality Management Skills is a workshop designed to be taken over a ten to fourteen-week period, with one three-hour group session per week. Each module contains pre-session, session, and post-session activities.
- Pre-session activities
Pre-session readings familiarise participants with the management concepts and topics to be covered in the next training session. A brief question-and-answer section helps clarify and reinforce each reading.
- Session activities
During the workshop, participants learn quality management skills, analyse cases,
and practice and refine their skills through group activities.
- Post-Session activities
After each session, participants try out a key management skills or approach back on the job.
Benefits
Quality Management Skills rapidly develops the fundamental competencies and the participative approach managers and supervisors need to build a high performing organisation. The programme also:
- Develops basic leadership skill, focusing on the management of the individual performance cycle;
- Improves communication within and across functions;
- Focuses daily work on critical objectives;
- Generates measurable gains in quality, productivity and customer satisfaction;
- Improves organisational alignment when rolled-out across the entire managerial population;
Thousands of managers and supervisors in service and manufacturing organisations are now
successfully applying the skills and approaches contained in Quality Management Skills.
The Quality Management Skills Client References
Caltex |
FedEx |
Star Enterprise |
Campanile Business Consulting
Sole Representative of ASI Consulting in China
|