Objective

A variety of language courses designed for the hospitality industry including front desk staff, food and beverage, catering, kitchen and others.

Each of our hospitality English trainings reflects the special requirements of different hotel departments. From basic to advanced levels, using industry-specific material, role plays and incorporating communication policies of the client.

Courses designed for:
Front desk personnel
Food and beverage personnel
Housekeeping personnel
Guest relations staff
Hotel management and supervisors

Topics Include:
Hotel staff and departments
Customer service language
Reservations and orders
Restaurant equipment
Recommending food, wines and services
Telephone language
Locations and directions

We do:
Use role-plays and action learning
Use hospitality-specific material
Arrange sessions in the actual work environment
Emphasize professional service culture and language

We don’t
Ignore the special culture of your hotel
Just give you general language

Previous clients for this training:

• Howard Johnson Hotels
• Four Seasons Hotel
• St. Regis Hotel
• Jin Jiang Tower Hotel
• The Regent Shanghai
• Ramada Hotels
• Shanghai Racquet Club and Apartments
• Regal Hotel